Last week, I took some time off in York, England, often described as the most haunted city in the country. I wandered through the ruins of abbeys that have stood for nearly a thousand years, walked along medieval walls, and spent an evening on a ghost tour hearing stories passed down through centuries. There’s something grounding about standing in a place that has witnessed so much history. Now I’m back at my desk, and the contrast is hard to miss: those abbey stones have stood for a thousand years largely unchanged, while in the span of a single week away, the pace of technological change has moved forward yet again. The ruins of Whitby Abbey in North Yorkshire. Stones that have seen a thousand years, while this week alone brought another wave of change. Now, let’s get into this week’s AWS news. Headlines On April 28, Matt Garman, CEO of AWS, Colleen Aubrey, SVP Amazon Applied AI Solutions, Julia White, CMO of AWS, and OpenAI leaders took the stage to share how customers are changing the way businesses operate with agents. The event brought a packed slate of announcements across Amazon Quick, Amazon Connect, and a deeper partnership with OpenAI. Here’s a roundup of the biggest announcements from the event. Amazon Quick expands with a desktop app, new pricing plans, and visual asset generation – Amazon Quick is an AI assistant for work that connects to your apps, learns what matters to you, and takes action on your behalf. This…
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