Service Office Manager – Dynamic Systems, Inc.

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Join our team as a Service Office Manager, where you will play a pivotal role in ensuring smooth and efficient office operations. You will lead a dedicated team, coordinate administrative tasks, and support our service department to enhance overall productivity. If you are a detail-oriented leader with a passion for optimizing office functions, we invite you to contribute to our success.

Job Responsibilities

– Oversee daily operations of the service office to ensure efficient and effective service delivery.

– Manage and supervise office staff, including hiring, training, and performance evaluations.

– Coordinate and schedule service appointments and ensure timely service delivery. 24/7 service call dispatching.

– Maintain accurate records of service transactions, customer interactions, and office expenditures.

– Monitor and manage inventory of office supplies and service materials.

– Handle customer inquiries, complaints, and feedback to ensure high levels of customer service.

– Ensure compliance with company policies, industry regulations, and health and safety standards.

– Lead and participate in continuous improvement initiatives to enhance service quality and efficiency.

-Facilitate communication between the service office and other departments to resolve issues and improve processes.

– Material Ordering

– Service Contract Management and Customer Setup

– Subcontract Management

– Job Completion and status review

– Ap Invoice Management/Review

Job Requirements

– Bachelor’s degree in business administration, Management, or a related field.

– Minimum of 5 years of experience in office management or a similar role.

– Proven leadership and team management skills.

– Excellent organizational and multitasking abilities.

– Strong interpersonal and communication skills.

– Proficiency in office software, including Microsoft Office Suite and scheduling tools.

– Ability to implement and manage office policies and procedures.

– Strong problem-solving and decision-making skills.

– High level of attention to detail and accuracy.

– Understanding of health and safety regulations in a workplace.

– Ability to work independently and handle confidential information with discretion.

– Experience in managing facility operations and maintenance.

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